Identify the exact product
Record manufacturer, model, condition and intended use. Ask for current product photographs and the specification sheet. A category image alone does not identify the goods you will receive.
A CLEARER BUYING PROCESS
Ask the right questions.
Order with clarity.
A practical checklist for your sourcing conversation. Each product and destination needs its own evidence and agreed terms.
Check a sample
Discuss sample availability, price, shipping and the checks you want to perform. Confirm whether the sample matches the proposed production model and what could change for a bulk order.
Request a sample quotation →Match documents to the model
Ask which requirements apply to the product and destination. Review the manufacturer name, model, document issuer, scope and date. Generic logos or a certificate for a different model are not enough.
Agree inspection arrangements
Confirm whether inspection is included or separately arranged, who performs it, what is checked and when. Define what happens if the agreed checks identify a problem.
Confirm the complete price
Record quantity, currency, product cost, delivery terms, shipping charges and any taxes or duties included or excluded. Confirm the payment recipient and quotation reference before paying.
Keep the written agreement
Keep the specification, quotation, agreed dispatch estimate, warranty and returns terms, payment record and correspondence. Ask Aiva about anything that is unclear before ordering.
WORKED EXAMPLE · NOT A COMPLETED ORDER
What a useful sourcing brief looks like.
Example: a UK buyer wants to compare outdoor CCTV camera options before deciding whether to order.
- Requirement
- Outdoor use, preferred connectivity, storage method and target quantity.
- Request
- Exact model, sample price, minimum order, lead time and any app subscription costs.
- Compare
- Product cost, shipping, included accessories, documentation and warranty arrangements.
- Decision
- Review the sample and written terms before agreeing a bulk order.
SECURE ONLINE BUYING
Ready to purchase? Checkout securely.
Customers can pay for confirmed in-stock items without first requesting a quotation. Choose your products in the Shop, then complete payment using an available method on Stripe's protected checkout page.
01 · ChooseSelect an available product and add it to the basket.
02 · ReviewCheck quantities, prices and delivery before paying.
03 · PayEnter delivery details and select a supported payment method securely.
Credit & debit cards
Pay securely with supported Visa, Mastercard or other eligible cards.
Apple Pay
Where offered by Stripe on a compatible Apple device and browser.
Google Pay
Where offered by Stripe on a compatible device and browser.
All three buttons open the same secure Stripe checkout. The payment methods actually available are determined by Stripe and your device; selecting a button here does not guarantee or preselect that method. Card details are never collected by Aiva's website.
Your basket
Checking your basket and online payment availability…
Payments are only enabled after confirmed stock and secure payment setup.
Browse products / manage your basket →